OUR POLICY

Sales Moenia Design sells to the trade and retailers only. You can find our products at fine retailers in your area. If you are a designer or buyer, please contact your local Moenia Design sales representative.

For Consumers - If you cannot locate a retailer, please suggest one.

For Retailers, Designers and Buyers - Please suggest a sales representative that you like to work with if you are not already being serviced by one of our valued sales representatives.

Order Processing - Download credit application (PDF) and fax back to Moenia Design. Please email all orders to us. This will help speed up your orders, allow you to receive confirmation if requested, and is environmentally friendly.

Priority:

Email to: orders (at) moeniadesign (dot) com

Fax orders to: 415-520-4542

Cancellation Policy:  Orders can be cancelled within 5 days if it is not already packed and ready for shipment.  Special orders require a 50% deposit and cannot be cancelled after 5 days. The deposit is required at the time of order placement.

Order Confirmations and Notifications - All notifications on order confirmations, stock availability, freight charges, status of your shipment, tracking numbers can be provided to you via e-mail. Please provide an e-mail address on your order form. All orders without an email address is assumed to be confirmed or contact us for any special confirmations you need. This is best and environmentally friendly method that we can provide to you.

Back Orders: If an order or portions of an order is backordered, you will be notified by email if (see order confirmation policy above). Back orders cannot be cancelled after 15 days or after order confirmation is sent via email. Back orders will be automatically shipped if it is within 90 days of the back order date. We will email your confirmation of back order or shipment notice per the order confirmation policy.

Returns - All our products are hand crafted and subject to variability due to the use of natural materials and unique skills of our artisans. Credit for returns are based on visible damage only and not due to normal variations expected in hand crafted products. Returns that are not damaged are subject to a re-stocking charge of 20%.

Minimums - All order/re-order minimums will be $350 effective January 1, 2008. Requests for orders below the minimum will be charged $30. 

Catalogs - Any order will include a free catalog if requested. The catalog can be requested as part of your normal order using the part # - MDV2006PRC. Initial requests for a printed catalog will require a deposit of $25 and this will be credited back if an order that meets the minimum requirement of $350, is received within 30 days of the catalog request. All product information will be available on the web site and you are encouraged to download the free product line sheets and electronic versions of the catalog. This not only provides you fast access to our catalog, the most up to date catalog, and also is environmentally friendly.

Finance charges and Credit Terms - Major Credit Cards accepted – Visa, MasterCard, American Express. Net 30 day terms are available for frequent buyers and major accounts as determined by Moenia Design. On the initial order, please submit or download and email the credit application along with your order. A finance charge of 1.75% per month will be charged on all past due invoices: 1.75% is equal to 21% per annum. Finance charges must be paid to clear past due invoices as well as for future orders. Orders pending may be held until past due balances are paid. The company placing an order agrees to pay any collection costs incurred to collect the unpaid balance, including interest on the unpaid balance as allowed by California or Washington state law and any reasonable attorney's fee incurred. Checks returned by issuers bank will be assessed a $50 returned check fee for each returned check. All freight charges are billed separately and determined after an order is received.

Pricing* - Moenia Design strives to ensure the best value for the quality of our products. Updated pricelists will be available by requesting it from our order department at orders (at) moeniadesign.com; they will supersede any previous pricing. The web site may have SRPs (Suggested Retail Prices) visible to the general public. For wholesale prices, please request a pricelist and in the future you will be able to authenticate on our website to get the exact wholesale price on every product. This will only be available to our customers and our sales representatives. Prices are subject to change. For updated price list, please email request to orders (at) moeniadesign (dot) com

Orders and Shipping (FOB Kent, WA) - Please send all orders issued to “Moenia Design” to our Kent, WA location.

Remit to and billing (San Francisco, CA) - Please send all checks to “Accounts Payable - Moenia Design” at our San Francisco location. For credit card purchases, your bills will reflect charges from Moenia Design for orders to “Moenia Design” or “Vintage Baskets”.

*All policies and pricing are subject to change